W3lpDesk

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Last updated: August 6th, 2024

Introduction

This Privacy Notice for W3lpDesk ("W3lpDesk," "we," "us," or "our") provides detailed information on how and why we collect, store, use, and/or share ("process") your information when you use our services ("Services"). These services include interactions via our website, SMS communications, and other platforms that link to this privacy notice.

Scope of This Policy

This policy applies to anyone who uses our Services, engages with us via sales or marketing activities, or participates in our events.

What Information Do We Collect?

Personal Information Provided by You:

• Identification Data: Name, email address, telephone number.
• Business Details: Information related to your business activities when engaging with our Services.
• SMS Communications: We collect your phone number and consent status for sending promotional and transactional messages through our webform.

Information Automatically Collected:

• Usage Data: How and when you use our Services, including interactions with our site and SMS.
• Technical Data: We do not collect information about your device but focus on data related to your business and how you use our Services.

How Do We Use Your Information?

We use the information collected to:

• Deliver and improve our Services.
• Communicate with you, provide support, and handle requests.
• Conduct analytics and performance monitoring.
• Comply with legal obligations and ensure network and information security.

Sharing Your Information

We may share your information with:

• Service Providers: Such as OpenAI, which helps us improve our service offerings and operate our SMS communications efficiently. We ensure these parties respect your information and comply with the relevant laws regarding the processing of your information.

SMS Communications and Compliance

We use SMS as part of our service offerings to communicate directly with you. By providing us with your mobile number and submitting through our webform, you consent to receive SMS messages from us for both transactional and marketing purposes.

• Opt-In and Opt-Out Options: You can opt-in to receive SMS messages by subscribing through our webform. If at any time you wish to stop receiving SMS messages from us, you can opt-out by replying "STOP" to any message you receive. For help or more information, reply with "HELP."

User Rights

Depending on your location, you may have certain rights under applicable data protection laws. These include the rights to access, rectify, or erase your personal information, restrict processing, and, in some cases, object to processing of your personal data.

To exercise these rights, please contact us at support@w3lpdesk.com or by calling 945-295-9357.

Security Measures

We implement robust security measures to protect your personal information. These include encryption, secure server environments, and regular security assessments.

Data Retention

We retain your personal data only as long as necessary to provide you with our Services or as required by applicable laws. Once you cancel your service, we will delete your data in accordance with our policies.

Compliance with Laws and Regulations

We are committed to full compliance with all applicable laws and regulations, including those governing data protection and telecommunications. We regularly review our practices to ensure compliance with these laws.

Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with a revised last updated date.

Contact Us

For any questions or comments about this policy, you may contact us at support@w3lpdesk.com or by calling 945-295-9357.